20’ FCL
Ocean Container
18 Tons
Tanjung Priok Port /
Tanjung Emas Port
Terms & Conditions
To ensure the best possible experience and a seamless partnership, we kindly ask that you
read through these guidelines before requesting samples or initiating a commercial order.
01 · Sample Policy
Coffee Bean Nusantara offers physical samples (200–500g) to qualified industry professionals so buyers can experience the quality of our green coffee firsthand. To provide complete transparency, every shipment includes a full lot data sheet detailing the coffee’s altitude, processing method, moisture content, screen size, and defect rate.
Shipping Costs & 100% Rebate
While we charge a fee to cover international courier expenses, we consider it an investment in our future partnership. The entire sample fee will automatically be credited to your first commercial order—no claims or extra paperwork required. The exact shipping cost varies by destination and will be confirmed with you via email before dispatch.
Who Can Request a Sample?
Our sample program is designed specifically for B2B commercial evaluations by coffee roasters, green bean importers, and wholesale buyers. Please note that all requests are subject to review, and Coffee Bean Nusantara reserves the right to approve or decline requests at our discretion.
02 · Incoterm
FOB - FREE ON BOARD
Coffee Bean Nusantara strives to make your international coffee sourcing as seamless as possible. We clearly define our shipping terms and provide comprehensive paperwork to ensure a smooth transition from our origin to your roastery.
Comprehensive Export Documentation
To facilitate a hassle-free customs clearance process in your destination country, we automatically provide the following essential documents with every commercial shipment: Phytosanitary Certificate, Certificate of Origin, Health Certificate, commercial invoice, packing list, and Bill of Lading.
20’ FCL
40’ FCL
Ocean Container
28 Tons
Tanjung Priok Port /
Tanjung Emas Port
Air Freight
(urgent)
Up to 500 kg
Soekarno–Hatta
International Airport
03 · Payment Terms
T/T - Telegraphic Transfer
Payment & Pricing Terms
Clear financial arrangements are prioritized to support a seamless supply chain. Payment terms are agreed upon per order and confirmed in writing before production or shipment commences.
Standard Terms for New Partners
For first-time buyers, a 50% deposit is required upon order confirmation, with the remaining 50% balance due prior to shipment. Revised terms may be offered to repeat buyers with an established relationship.
Currency & Accepted Methods
All prices are quoted in USD unless otherwise agreed. Payments are accepted exclusively via Bank Transfer (TT/Wire Transfer).
04 · Quality & Claims
Strict quality standards are maintained from origin to shipment. Every lot is thoroughly documented to ensure complete transparency regarding the coffee’s specifications.
Lot Documentation
Every lot is shipped with a physical data sheet specifying the moisture content, defect rate, screen size, processing method, and altitude, all measured at the point of shipment.
Submitting a Claim
Quality claims must be submitted in writing to Bussiness@Coffeebeannusantara.com within 14 days of the buyer receiving the shipment. All claims must be accompanied by photographic evidence, weight documentation, and, where relevant, an independent third-party lab or cupping report.
05 · Force Majeure
Obligations are subject to conditions beyond reasonable control. Strict protocols are in place to manage unforeseen disruptions while maintaining transparent communication with all parties.
Unforeseen Circumstances
Coffee Bean Nusantara shall not be held liable for any failure or delay in fulfilling contractual obligations due to circumstances beyond reasonable control. Such events include, but are not limited to, natural disasters, severe harvest failures, port closures, global shipping disruptions, or restrictive government regulations.
Communication & Resolution
In the event of a force majeure occurrence, the buyer will be notified promptly in writing. Good-faith efforts will be actively pursued to reach a fair resolution. Depending on the situation, this may include revised delivery timelines, partial order fulfillment, or complete order cancellation accompanied by a full refund of any deposits paid.
06 · Contact & Inquiries
Transparency and clear communication are fundamental to all operations. If there are any questions regarding these terms, direct contact is highly encouraged.
Coffee Bean Nusantara - Indonesian Green Bean Exporter